Shipping & FAQ

Local Singapore Delivery:

• Standard Delivery (3–5 working days): SGD$4.30
• Express Delivery (1–2 working days): SGD$7
• Free shipping for orders above SGD$50

All estimated delivery timeframes are calculated in working days only (Monday to Friday), excluding public holidays.

Malaysia Delivery:

• Standard Delivery (3–5 working days): from MYR$30
• Express Delivery (1–2 working days): MYR$40

All estimated delivery timeframes are calculated in working days only (Monday to Friday), excluding public holidays.

At Arisel, we aim to deliver your order within the stated timeframe from the date of order. Delivery estimates depend on our courier partners' dispatch schedules, routing, traffic, and weather conditions.

For international orders other than Singapore and Malaysia, please email us for a shipping quote before placing your order. We aim to offer the most reasonable shipping rates, with no markup. Shipping for international orders begins once payment has been confirmed.

At Arisel, we value your satisfaction, and we are here to assist you with any inquiries about your order. Our customer support team is available around the clock to address your questions and concerns. Feel free to reach out to us via email. We're more than happy to help you with anything you need!

At Arisel, we prioritize safe, food-grade materials, working closely with trusted suppliers who share this same commitment. Our team conducts thorough assessments to ensure every material meets the highest safety and quality standards — giving your little ones the best and safest products possible.

At Arisel, we make every effort to accurately represent the colours of our products in our photos. However, please note that colours may vary slightly due to different display settings and lighting conditions. We recommend referring to the product descriptions and details for additional information about the items. If you have any specific colour-related queries, our customer support team is always available to assist you. Your satisfaction is our priority, and we strive to provide you with the best shopping experience possible.

At Arisel, we want you to feel confident in every purchase. If you're not fully satisfied, here's how our return and exchange policy works:

• Returns and exchanges must be requested within 14 working days of receiving your order.
• The product must be unused and in its original condition, with all original packaging intact.
• No refunds will be issued. Instead, eligible returns will be processed as store credit, which you can use toward your next purchase with us.

To initiate a return or exchange, please contact us at housearisel@hotmail.com within the 14-working-day window, along with your order number and reason for return.

Thank you for helping us keep every Arisel product in the best condition for the next little one to enjoy.